Workflow for Scheduler
If you have the Two Step Cancellation Request feature enabled, then you should start to receive email notifications when patients successfully complete a cancellation request.
Follow the link in the email and you'll be taken to the Appointment Report.
This document has more information: How to work Cancellation Requests on the Appointment Report
If you don't have the Two-Step Cancellation Request feature, then you'll want to monitor the Facility Reports. View by going to Message Reports > Facility Reports. Use this workflow document as a guide: Use the Facility Reports to reduce no shows
Next article: Workflow for manager